Luxora Luxora

By using our website, you confirm that:

• ✅ You are at least 18 years old or have permission from a parent or guardian.
• ✅ You agree to comply with these Terms & Conditions.
• ✅ You understand that these terms may be updated from time to time without prior notice.

We strive to display our products as accurately as possible.

Please note:

• 🎨 Product colours may vary slightly depending on your screen or device.
• 📦 All products are subject to availability.
• 🔄 We reserve the right to discontinue or update products at any time.

. 💰 All prices are displayed in South African Rand (ZAR).

. 🔒 Payments are processed securely through trusted payment providers.

. ✅ Orders are only confirmed once payment has been successfully received.

🏷️ Prices may change without prior notice.

After placing your order:

• 📧 You'll receive an order confirmation email.
• ✔️ Orders are subject to acceptance and stock availability.
• ❌ We reserve the right to cancel any order due to:Pricing errorsStock shortagesPayment verification issuesSuspected fraudulent activity

If your order is cancelled after payment, you'll receive a full refund where applicable.

We work hard to get your order to you as quickly as possible!

Please note:

• 📍 Delivery times are estimates and may vary.
• 🏠 Please ensure your delivery address is accurate.
• 🌧️ Delays caused by couriers, weather, public holidays or circumstances beyond our control may occur.

Risk in the goods transfers to you once the order has been successfully delivered.

Customer satisfaction is important to us. ❤️

You may request a return in accordance with our Returns & Refund Policy.

Returned items must:

• 📦 Be unused where applicable.
• 🏷️ Include original packaging.
• 🧾 Include proof of purchase.

Refunds are processed after the returned items have been inspected and approved.

Orders can only be cancelled before dispatch.

Once your parcel has been shipped, our Returns Policy will apply.

Where applicable, products are covered by the manufacturer's warranty.

The warranty does not cover:

• 🚫 Accidental damage
• 🚫 Misuse
• 🚫 Normal wear and tear
• 🚫 Unauthorised repairs or modifications

Your privacy matters.

We collect and process personal information in accordance with the Protection of Personal Information Act (POPIA).

Your information is used only to:

• 📦 Process orders
• 🚚 Arrange deliveries
• 💬 Provide customer support
• 📢 Communicate order updates

We never sell your personal information.

Everything on this website—including logos, images, product descriptions, graphics and content—is protected by copyright.

🚫 You may not copy, reproduce or distribute any content without our written permission.

While we strive to provide excellent products and service, we cannot be held liable for:

• Delays outside our control
• Indirect or consequential damages
• Losses arising from misuse of our products

Our maximum liability is limited to the amount paid for your order, where permitted by law.

These Terms & Conditions are governed by the laws of the Republic of South Africa 🇿🇦.

Any disputes will be handled in the appropriate South African courts.

Need assistance? We're happy to help! 😊

📧 Contact us through the details provided on our website, and we'll get back to you as soon as possible.

By placing an order through our website, you confirm that you have:

✔️ Read these Terms & Conditions

✔️ Understood them

✔️ Agreed to be legally bound by them

Thank you for shopping with us! ❤️